North America Galaxy User Group Meeting

Event Overview

OCTOBER 6-10 IN ATLANTA, GEORGIA!
Hosted by Zoo Atlanta, Stone Mountain Park and World of Coca-Cola

Alive with history, culture, and innovation, Atlanta is a dynamic mix of imagination, talent, and first-class attractions, making it a world-class city to create an unforgettable experience! The JW Marriott, Atlanta Buckhead in Atlanta is our host hotel for this year’s Galaxy User Group Meeting.

With its bustling business districts, renowned hospitality, and renowned attractions like the Zoo Atlanta, Stone Mountain Park, and World of Coca-Cola, Atlanta is the perfect backdrop for our event, promising attendees an unforgettable blend of inspiration and excitement.

This year’s program will begin with a welcome reception on Sunday evening, October 6 and continue with four days of Galaxy presentations, break-out sessions and networking. We will also host three social events at the host locations. All events are included in the full four-day registration.

Join us in Atlanta, where every moment celebrates diversity, creativity, and innovation. We can’t wait to see you at this year’s North America Galaxy User Group Meeting!

PLATINUM SPONSOR

Agenda

Please check back for updates to our 2024 North America User Group Agenda.

SUNDAY, OCTOBER 6
6:00 p.m. | Welcome Reception hosted by Zoo Atlanta

MONDAY, OCTOBER 7
8:00 a.m. | Registration
8:00 a.m. | Breakfast
8:00 a.m. | 1st Time Attendee Breakfast
9:00 a.m. | Consultation Center Open
9:00 a.m. | Welcome & Opening Remarks
10:00 a.m. | Gateway Product Announcement and Q&A
11:30 a.m. | LUNCH
11:30 a.m. | C Suite LUNCH (invitation only)
12:45 p.m. | Sponsor Presentation
1:00 p.m. | Keynote Speaker
2:00 p.m. | BREAKOUT: C Suite Meet-Up and Q&A (invitation only)
2:00 p.m. | BREAKOUT: Tips & Tricks / Training
2:00 p.m. | BREAKOUT: I have the data, what do I do now?
2:00 p.m. | BREAKOUT: The importance of accounting and collaboration.
3:15 p.m. | Afternoon Snack
3:30 p.m. | New web store in the wild
4:15 p.m. | Overview of the week
5:00 p.m. | Dinner on your own

TUESDAY, OCTOBER 8
8:00 a.m. | Breakfast
8:30 a.m. | UGM Rookie Roundtable
8:50 a.m. | Customer Spotlight
9:00 a.m. | Consultation Center Open
9:00 a.m. | Host Sites Presentations
9:30 a.m. | What’s new in Galaxy?
10:30 a.m. | Morning Snack
11:00 a.m. | BREAKOUT: What’s New – Deeper Dive
11:00 a.m. | BREAKOUT: Crash Carts – Operating with limited or no use of Galaxy
11:00 a.m. | BREAKOUT: Training on Access Control and Multipark
12:00 p.m. | LUNCH
12:40 p.m. | Cool things with a customer
1:15 p.m. | Sponsor Presentation
1:30 p.m. | The Reporting Panel
2:15 p.m. | Galaxy Connect
2:45 p.m. | Afternoon Snack
3:00 p.m. | Women of Gateway
3:45 p.m. | BREAKOUT: Rainy Days – Dealing with closure or partial closure due to weather.
3:45 p.m. | BREAKOUT: Galaxy for Newcomers Roundtable
3:45 p.m. | BREAKOUT: Templates Galore!
Evening event hosted by World of Coca-Cola

WEDNESDAY, OCTOBER 9
8:00 a.m. | Breakfast
8:30 a.m. | UGM Rookie Roundtable
8:50 a.m. | Customer Spotlight
9:00 a.m. | Consultation Center Open
9:00 a.m. | What’s in store for CRM?
9:45 a.m. | The Art of Possible – Web Store
10:30 a.m. | Morning Snack
11:00 a.m. | BREAKOUT: The Art of Possible – Web Store Configuration
11:00 a.m. | BREAKOUT: CRM
11:00 a.m. | BREAKOUT: Training – Resource Management and Sales Channels
12:00 p.m. | LUNCH
12:40 p.m. | Cool things with a customer
1:15 p.m. | Sponsor Presentation
1:30 p.m. | Upsell, Upgrade and “Special Edition”
2:15 p.m. | The Jerry Lake Show
3:00 p.m. | Afternoon Snack
3:15 p.m. | Big Ole Roundtable
6:00 p.m. | Evening event hosted by Stone Mountain Park

THURSDAY, OCTOBER 10
8:00 a.m. | Breakfast
8:30 a.m. | UGM Rookie Roundtable
8:50 a.m. | Customer Spotlight
9:00 a.m. | Consultation Center Open
9:00 a.m. | Revamping the way you account, without rebuilding Galaxy from scratch
9:45 a.m. | Panel discussion on Fraud
10:30 a.m. | Morning Snack
11:00 a.m. | BREAKOUT: Fraud Roundtable
11:00 a.m. | BREAKOUT: Learn the impact a Galaxy vision can have on your organization
11:00 a.m. | BREAKOUT: Training – Season Pass / Joint Membership
12:00 p.m. | LUNCH
12:40 p.m. | Cool things with a customer
1:15 p.m. | Sponsor Presentation
1:30 p.m. | UGM Recap and Survey
2:15 p.m. | Ask Me Anything: panel of GTS staff members
3:00 p.m. | Good-bye and Thank You!

Registration

This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.

Hotel Details

We have also made special arrangements for a group rate of $229 per night at the JW Marriott, Atlanta Buckhead. Click below to book your room. Rate expires September 12, 2024.

Justification Form

Need Approval to Attend? Download Your Justification Form

We understand the importance of securing approval to attend our event. To assist you in making a compelling case for your executive leadership team, we’ve prepared a justification form that outlines the key benefits and value you’ll gain from attending. This form is designed to help you clearly communicate the advantages of your participation and how it aligns with your organization’s goals.

Download the Justification Form and take the first step toward getting the green light to join us at this North America User Group event!

Sponsors

The 2024 North America Galaxy User Group Meeting is proudly supported by the following industry sponsors:

Platinum Sponsor

Gold Sponsors

Silver Sponsors

Bronze Sponsor

Ruby Sponsor