Southern California User Group Meeting

Event Overview

April 28-29, 2025
Aquarium of the Pacific in Long Beach

This event is organized by Gateway’s long-standing customers and users based in California. Attendees can look forward to engaging discussions, hands-on learning experiences, and an evening event at the Aquarium.

The Southern California User Group Meetings are more than just events; they are dynamic experiences that allow you to actively engage in discussions, exchange ideas with industry peers, and connect with Galaxy experts and business partners.

Agenda

Day 1: Membership/Pass Meeting
🗓️ April 28, 2025 | 🕑 12:00–5:00 PM
📌 Ocean Theater – Aquarium of the Pacific – 100 Aquarium Way, Long Beach, CA 90802
🦦 Aquarium access starts at 9 AM

LUNCH on the Veranda

Welcome to Long Beach and Thank You to our Sponsors
John Rouse | Aquarium of the Pacific

Sponsor Presentation | Salesforce & BlueGator [Part 1]
Mike Brown | Salesforce
TJ Christensen | BlueGator

Roundtable Discussion
Membership/Pass Structure Joint vs. Non-Joint
Randy Josselyn | ICON Experiences

Networking Break

Roundtable Discussion
Marketing to Your Members
Brandi Kenney | Aquarium of the Pacific

Roundtable Discussion
Digital Membership Cards, Apple Wallet
Randy Josselyn | ICON Experiences
Tom Traegler | Gateway Ticketing Systems, Inc.

Roundtable Discussion | Open Topics

Conclusion of Day 1

Day 2: Full Meeting
🗓️ April 29, 2025 | 🕑 8:30–5:00 PM
📌Salon A – Westin Long Beach – 333 E. Ocean Blvd., Long Beach, CA
BREAKFAST

Welcome to Long Beach and Thank You to our Sponsors
Nicole Meek | Aquarium of the Pacific

Pre-Meeting Survey Results
Randy Josselyn | ICON Experiences

What’s New Galaxy 8
Matt Steckiel | Gateway Ticketing Systems, Inc.

Roundtable Discussion
Salesforce | Non-Profit Cloud [Part 2] – Implementation at AOP
John Rouse & Derek Balsillie | Aquarium of the Pacific
Mike Brown | Salesforce
TJ Christensen | BlueGator

Networking Break

Sponsor Presentation
Chris Pohl & Samantha Jenkins | Digonex

Roundtable Discussion
Fraud | Accertify
John Rouse & Nestor Urita | Aquarium of the Pacific

Retail Kiosk
Javier Sanchez | SSA Group

LUNCH

Tips
How to learn from your mistakes. How not to mess up your configuration. Pathways to success in your implementation.
Randy Josselyn | ICON Experiences

Sponsor Presentation
Lorcan Hayes | API Solutions

What’s Coming in Galaxy – New Web Store
Matt Steckiel & Kori Richards | Gateway Ticketing Systems, Inc.

Unlocking Galaxy Data with AI: From Plain Language to Action
Luis Almonte | Discovery Cube

Networking Break

Digital Waiver Service for Galaxy®
Tom Traegler | Gateway Ticketing Systems, Inc.

Quit Killing Trees
Digital ticket delivery pros & cons
Randy Josselyn | ICON Experiences
Tom Traegler | Gateway Ticketing Systems, Inc.

Roundtable Discussion | Open Topics
Randy Josselyn | ICON Experiences

Wrap up | Adjourn | Final Thoughts | 2026

Walk to Aquarium | Aquarium Open for Viewing

Reception on the Veranda

Registration

Hotel Details

We’re pleased to partner with Hyatt Centric The Pike Long Beach as the official host hotel for this year’s Southern California User Group Meeting. Conveniently located between the Aquarium of the Pacific and the Westin.

Book Your Room