Galaxy Discovery Month 2020

In October, we’re hosting Galaxy Discovery Month: a month-long series of sessions designed to give you some of the key presentations we were planning to deliver during UGM 2020. There’s no replacing the in-person learning and networking of our North America User Group Meeting (and we’re not even going to try), but we still wanted to give you Galaxy information that you need as we move into 2021.

Check out the full schedule below and make sure you register to save the times and dates in your calendar. Note: these presentations are in addition to our regularly scheduled #TuesdayTalks and Webinar Wednesdays.

Thursday, October 1, 2020: Galaxy Discovery Month Happy Hour

Time: 2:00 – 3:00 PM EST

It’s October 1, and we would have been in Las Vegas today. So join us for a virtual happy hour to catch up, reconnect, and just enjoy the company we won’t get to see this year at North America UGM. Yes, we know Happy Hour probably never happens at 2:00 PM on a work day (11:00 for the West Coast!). But we also know in the new normal night time is now filled with additional family obligations and catching up on the work you didn’t finish during the day due to virtual schooling, so we figured we’d give this time slot a shot.

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Tuesday, October 6 #TuesdayTalks: CRM+ Community Forum

October 6, 2020 at 11:00 AM EST

This is our monthly get-together of CRM+ users and general CRM enthusiasts where we discuss best practices and real-life scenarios for using a CRM to deliver a personalized guest experience.

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Tuesday, October 6, 2020: Unveiling Gateway’s New Food & Beverage Kiosk Solution

Time: 2:00 – 3:00 PM EST

Dave Carey and Michael Marks from Gateway Ticketing Systems will showcase our newest solution to facilitate unattended food and beverage ordering via a self-serve kiosk.

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Thursday, October 8, 2020: Refreshing Galaxy at The National WWII Museum

Time: 2:00 – 3:00 PM EST

Angelina Davanzo from The National WWII Museum and Tom Traegler from Gateway Ticketing Systems will tell an in-depth story about how they refreshed Galaxy at The Museum to meet current business needs and make significant improvements to operations. If you’d like to learn how Gateway can help you reassess your use of Galaxy and make recommendations for operational improvement and lasting change – including what some of those recommendations might be – then make sure you sign up!

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Tuesday, October 13 #TuesdayTalks: Point of Sale Menu Ideas

October 13, 2020 at 11:00 AM EST

With 35 buttons on the Galaxy POS menu, how can you ensure efficiency and inherent functionality for your front line Galaxy users? We’ll look at some of the best and worst ideas from attractions across the globe.

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Tuesday, October 13, 2020: Upgrading Galaxy – Ensuring Success

Time: 2:00 – 3:00 PM EST

We’ll talk with attractions that have been involved with the Managed Release of Galaxy 7.8.0.X about why they consider upgrading Galaxy and how they prepare for the upgrade. Then we’ll hear about some of the new features they are looking forward to.

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Thursday, October 15, 2020: Developing Galaxy – Bringing Bulk Order Returns to Life

Time: 2:00 – 3:00 PM EST

In this session, Bill D’Angelo will walk you through how an idea becomes functionality that you can use; as illustrated by the development process that brought the Bulk Order Return functionality to Galaxy.

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Tuesday, October 20 #TuesdayTalks: Online Member Portal

October 20, 2020 at 11:00 AM EST

The Online Member Portal, a solution offered through the eGalaxy Web Store, allows members or passholders to manage most aspects of their account including purchasing and renewing their membership/passes as well as redeeming benefits. Attractions leveraging the Portal can create custom pages with promotional information, downloadable content, and exclusive offers for their loyal guests.

This week we’ll take a tour of the Portal and chat with attractions currently using it.

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Tuesday, October 20, 2020: Using Galaxy for School Bookings

Time: 2:00 – 3:00 PM EST

Jarrid Vaughn and Randy Josselyn will revisit how to use Galaxy for school bookings. They’ll cover how to manage chaperone or other associated tickets, leverage Order Rules to ensure consistency, assign group attributes for data capture and discuss ideas for future improvement.

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Thursday October 22, 2020: Galaxy 7.8 Feature Introduction – Point of Sale Sales Scripts

Time: 2:00 – 3:00 PM EST

Matthew Steckiel from Gateway Ticketing Systems will introduce a new feature in Galaxy 7.8.0.0, currently in managed release, for providing a guided sales flow using sales scripts at Point of Sale. This highly configurable new tool-set allows technically advanced users to design HTML sales scripts that leverage the Galaxy functionality in a custom way so that point of sale operators follow a structured sales process.

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Tuesday, October 27 #TuesdayTalks: Galaxy 7.3.20.19

October 27, 2020 at 11:00 AM EST

Join us as we provide an overview of the latest Galaxy maintenance release and the recent improvements that can help your Galaxy Guest Experience run more smoothly.

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Tuesday, October 27, 2020: Web Store Workshop

Time: 2:00 – 3:00 PM EST

Kelly Bules and Randy Josselyn from Gateway Ticketing Systems will lead a collaborative discussion focused on ideas and best practices for attractions websites. This will be an interactive session where attendees will have the opportunity to provide constructive feedback on their colleagues’ online stores. Advanced registration is highly encouraged to fully participate.

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Thursday, October 29, 2020: Galaxy 7.8 In-Depth – Power of Upgrades

Time: 2:00 – 3:00 PM EST

Carrie Basta from Gateway Ticketing Systems will showcase the power of upgrading tickets and passes/memberships in Galaxy 7.8.0.0 (currently in managed release). She’ll share best practices and demonstrate recently released functionality that allows for packages to be fully or partially upgraded.

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Thursday, October 29, 2020: Galaxy Discovery Month Wrap Up Happy Hour

Time: 3:30 – 5:00 PM EST

Join us as we wrap up Galaxy Discovery Month Gateway style – hosted by Randy Josselyn. We’ll have great conversation, trivia with prizes, and perhaps an appearance from Story of a Girl, the Gateway band that played at Philadelphia UGM in 2018.