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Webinar March 25: Managing Pass Updates, Membership Renewals & Bulk Order Returns
Recorded Webinar from Wednesday, March 25, 2020
The coronavirus pandemic has changed our world and we are all now challenged with addressing those changes. To give our customers a leg up on this task, Gateway has been proactively garnering feedback and input from our users to understand what they feel those changes might be. This webinar addresses some of the most pressing needs expressed.
Matthew Hoenstine and Randy Josselyn will present on three key topics to help you continue to deliver a positive guest experience during the coronavirus pandemic.
- Updating pass/membership validity and extending expiration
- Configuring Galaxy to sell and renew passes/memberships with extended expiration*
- A preview of bulk order returns**
*If you would like access to the SQL script demonstrated by Matthew Hoenstine to update pass/membership expiration, please open an issue in the Support Desk and we will make it available as part of our response. Please be sure to indicate your current version in the request.
**We are still working on a tool to help you with bulk order returns. When that is complete we will be sure to communicate.
You will need to use your Customer Portal login to access the recording. If you don’t have credentials, just email support@gatewayticketing.com to request access.